At PIONEER ENTERTAINMENT OTT, we strive to ensure our customers have a seamless and satisfying experience with Tadka Prime. Please read this Refund and Cancellation Policy carefully to understand your rights and obligations.

1. Subscription Cancellations

You may cancel your subscription to Tadka Prime at any time. Upon cancellation:

Continued Access: You will continue to have access to premium content and services until the end of your current billing cycle. There will be no interruption in service during this period.

No Refund for Partial Periods: We do not provide refunds for unused or partially used subscription periods. Access will remain active until the next billing date.

How to Cancel: To cancel your subscription, please visit your account settings within the app or contact our support team at info@tadkaprime.com

. Please ensure cancellation is completed before the next billing cycle to avoid additional charges.

2. Refund Eligibility

Refunds may be considered under the following circumstances:

Accidental Billing: If you were charged incorrectly due to a technical issue or duplicate transaction, please contact us immediately.

Unauthorized Transactions: If your account was used without your authorization, you must notify us within 7 days of the transaction to be eligible for a refund review.

Non-Refundable Cases

Refunds will not be provided in the following situations:

Change of Mind: If you choose to discontinue the service after purchase, refunds are not applicable.

Dissatisfaction with Content: Refunds will not be issued solely due to dissatisfaction with content availability unless the service is proven to be defective or materially misrepresented.

Lack of Usage: Failure to use the service after subscribing does not qualify for a refund.

3. Refund Process

If you are eligible for a refund, the process will be as follows:

Contact Support: Email us at info@tadkaprime.com

with the following details:

Your registered email address

Subscription details (plan name and payment date)

Reason for the refund request

Verification: Our team will review your request and may request additional information for verification.

Processing Time: Once approved, refunds will be processed within 7–10 business days and credited to the original payment method used.

4. Free Trials

If Tadka Prime offers a free trial, you must cancel the subscription before the trial period ends to avoid being charged. No refunds will be issued for charges incurred after the trial period due to failure to cancel on time. We recommend monitoring your trial duration carefully.

5. Changes to This Policy

PIONEER ENTERTAINMENT OTT reserves the right to modify or update this Refund and Cancellation Policy at any time. Any significant changes will be communicated via email or in-app notifications. Continued use of Tadka Prime after updates constitutes acceptance of the revised policy.

6. Contact Us

If you have any questions or need assistance regarding refunds or cancellations, please contact us at:

📧 Email: info@tadkaprime.com

Our support team is always available to help. Your satisfaction is important to us, and we are committed to addressing concerns promptly and fairly.

Company: PIONEER ENTERTAINMENT OTT

Product: Tadka Prime

Support Contact: info@tadkaprime.com

Thank you for choosing Tadka Prime. We appreciate your trust and support.